How we handle your data

Privacy Policy

Last updated · May 2026

WiEnergi ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

1. Information we collect

We collect information that you provide directly to us and information collected automatically when you use our services.

Personal information

• Full name
• Email address
• Phone number
• Physical address
• Profile photo
• Identity documents (for service providers)

Location data

• Precise location (GPS) for matching you with nearby service providers
• Background location (for service providers during active jobs)

Financial information

• Payment card details (processed securely by Paystack — we never store your full card number)
• Transaction history
• Bank account details (for service provider payouts)

Usage data

• Device information (model, operating system)
• App usage patterns
• Push notification tokens
• Photos uploaded for service verification

2. How we use your information

Service delivery

• Match customers with nearby service providers
• Process bookings and payments
• Enable real-time tracking of service provider arrival
• Facilitate communication between customers and providers

Safety and verification

• Verify service provider identities (via Veriff)
• Conduct background checks
• Prevent fraud and abuse

Communication

• Send booking confirmations and updates
• Deliver push notifications about job status
• Provide customer support

Improvement

• Analyse usage patterns to improve our services
• Develop new features
• Ensure platform stability

3. Third-party services

We share your information with trusted third-party service providers who assist us in operating our platform:

Firebase (Google): authentication and user management, cloud database storage, analytics and performance monitoring, push notification delivery.

Paystack: secure payment processing, card preauthorisation and capture, refund processing.

Twilio: voice calling between customers and providers, SMS notifications.

Veriff: identity verification for service providers, document authentication.

Google Maps and Mapbox: location services, mapping, route calculation and turn-by-turn navigation.

Each third-party service has its own privacy policy governing how they handle your data.

4. Data retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account data: retained until you delete your account
• Transaction records: retained for 7 years (SARS requirement)
• Location data: retained for 30 days after service completion
• Communication logs: retained for 1 year
• Identity verification documents: retained while account is active

You can request deletion of your data at any time by using the Delete Account option in the app, or by submitting a request at wisev.web.app/delete-account.html.

6. Data security

We implement industry-standard security measures to protect your information:

• Encryption: all data is encrypted in transit (TLS) and at rest
• Secure payment processing: payment information is handled by PCI-DSS compliant payment processors
• Biometric authentication: support for Face ID and Touch ID for secure app access
• Secure storage: sensitive credentials stored in the device keychain
• Access controls: strict access controls for our team members

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your device secure.

7. Location data

Why we need location access

For customers

• Find service providers near your location
• Track your service provider's arrival in real time
• Accurate address detection for bookings

For service providers

• Receive job notifications based on your location
• Provide customers with real-time tracking of your journey
• Navigate to customer locations

Background location. Service providers may enable background location tracking during active jobs to provide customers with real-time arrival updates. This runs only while a paid booking is active and the provider has tapped "On the way", and stops automatically on arrival or job completion. It can also be disabled at any time in your device settings.

We never sell your location data to third parties.

8. Cookies and analytics

We use Firebase Analytics to understand how our app is used. This helps us improve our services. Analytics data is aggregated and does not personally identify you.

We do not use tracking technologies for advertising purposes. Your data is not shared with advertising networks.

9. Children's privacy

Our services are not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us immediately.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy in the app
• Sending you a push notification
• Updating the "Last Updated" date

Your continued use of the app after changes are posted constitutes your acceptance of the updated policy.

11. Contact us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Information Regulator of South Africa

If you have concerns about how we handle your personal information, you may contact the Information Regulator: