The agreement

Terms and Conditions

Last updated · May 2026

Please read these Terms and Conditions carefully before using the WiEnergi mobile application. By registering and using our services, you agree to be bound by these terms.

1. Acceptance of terms

By creating an account on WiEnergi, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, you may not use our services.

2. User accounts

2.1. You must be at least 18 years old to create an account.

2.2. You are responsible for maintaining the confidentiality of your account credentials.

2.3. You agree to provide accurate and complete information during registration.

2.4. You are responsible for all activities that occur under your account.

3. Services

3.1. WiEnergi is a platform connecting service providers with customers.

3.2. We do not employ service providers; they are independent contractors.

3.3. We are not responsible for the quality, safety, or legality of services provided.

3.4. All service agreements are between the customer and the service provider.

4. Payment terms

4.1. WiEnergi processes all service payments through Paystack, a secure South African payment gateway.

4.2. All services have fixed prices according to the WiEnergi Service Catalog.

4.3. At booking, Paystack places a bank-level hold on the customer's card for the full service price. The hold is only converted into a charge once the provider has completed the job and the customer has confirmed completion.

4.4. WiEnergi uses a revenue-sharing model: service providers receive 65% of the service price, and WiEnergi retains 35% as a platform fee.

4.5. The platform fee covers payment processing, platform maintenance, marketing, insurance, customer support, and technology infrastructure.

4.6. All payments are made in South African Rand (ZAR).

4.7. Provider earnings are tracked in your account and available for withdrawal after service completion and customer confirmation.

4.8. Both customers and service providers are responsible for their own tax obligations related to income earned or services purchased.

4.9. Payment processing fees charged by Paystack are included in the platform fee.

4.10. By using WiEnergi, you agree to these payment terms and the revenue sharing model.

5. Payment and refund policy

5.1. All payments are processed through WiEnergi via the Paystack payment gateway.

5.2. Refunds are processed at WiEnergi's discretion based on the circumstances of the dispute.

5.3. Valid refund reasons include:

• Provider no-show without valid reason
• Service not completed as described
• Significant quality issues that cannot be resolved
• Service cancelled by provider after payment

5.4. Refund requests must be submitted within 48 hours of scheduled service time.

5.5. WiEnergi will investigate all refund requests and may request evidence (photos, messages, etc.).

5.6. Approved refunds are returned to the customer's original payment method within 5–10 business days.

5.7. Partial refunds may be issued if service was partially completed.

5.8. Both the provider's share (65%) and platform fee (35%) are subject to refund if the refund is approved.

5.9. Disputes should be reported through the app, and WiEnergi will provide mediation services.

5.10. Users agree to handle all service-related issues professionally and cooperate with dispute resolution processes.

6. Service provider requirements

6.1. You must provide a valid police clearance certificate from an authorized police station.

6.2. You must provide proof of previous work or references.

6.3. You must specify whether you have liability insurance.

6.4. You must maintain professional conduct at all times.

6.5. You are responsible for bringing necessary tools unless otherwise specified.

6.6. You must complete services as described and on time.

6.7. You must upload completion photos as proof of work.

8. Background verification

8.1. WiEnergi requires a police clearance certificate for all service providers.

8.2. Your certificate must be valid and not older than 6 months.

8.3. We reserve the right to verify documents and reject applications.

8.4. False documentation will result in immediate account termination.

9. Insurance

9.1. Service providers are encouraged to have liability insurance.

9.2. Insurance status will be displayed to customers.

9.3. WiEnergi does not provide insurance coverage for service providers.

9.4. You are liable for any damages caused during service delivery.

10. Customer responsibilities

10.1. You must provide accurate job descriptions and photos.

10.2. You must ensure safe working conditions for service providers.

10.3. You must be present or available during service delivery.

10.4. You must confirm service completion in the app once the service has been delivered to your satisfaction.

10.5. You must provide honest ratings and reviews after each completed service.

10.6. You should resolve any service quality issues directly with the provider where possible, or escalate to WiEnergi support.

11. Cancellation policy

11.1. Users can cancel bookings at any time through the app.

11.2. If you cancel before the provider is on the way, the card hold is released in full and no charge is made.

11.3. Providers who frequently cancel accepted jobs may face account penalties or restrictions.

11.4. Repeated cancellations without valid reasons may result in account suspension.

11.5. We encourage users to communicate clearly about cancellations and follow proper cancellation procedures.

12. Ratings and reviews

12.1. Both parties can rate each other after service completion.

12.2. Reviews must be honest and constructive.

12.3. Fake or malicious reviews will be removed.

12.4. Ratings significantly impact visibility on the platform.

13. Dispute resolution

13.1. Disputes should be reported through the app within 48 hours of service completion.

13.2. WiEnergi will provide mediation services to help resolve disputes between parties.

13.3. WiEnergi processes all payments and can facilitate refunds when disputes are resolved in the customer's favour.

13.4. Users are encouraged to resolve disputes professionally and cooperate with the mediation process.

13.5. Mediation decisions are final and binding on both parties.

14. Prohibited activities

You agree not to:

• Use the platform for illegal activities
• Harass or threaten other users
• Share account credentials
• Bypass platform fees by conducting transactions outside the app
• Post false or misleading information
• Impersonate others
• Use automated systems or bots
• Violate any applicable laws or regulations

15. Privacy and data protection

15.1. We collect and process personal data as described in our Privacy Policy.

15.2. We use encryption to protect sensitive data.

15.3. We do not sell your data to third parties.

15.4. You can request data deletion at any time via the app, or at wisev.web.app/delete-account.html.

16. Limitation of liability

16.1. WiEnergi is a marketplace platform connecting customers with service providers.

16.2. WiEnergi processes payments securely but is not liable for service quality, completion, or provider conduct.

16.3. Users engage with service providers at their own risk and are responsible for vetting providers.

16.4. WiEnergi's liability is limited to the platform fee (35%) for any single transaction.

16.5. We are not responsible for accidents, property damage, or personal injury during service delivery.

17. Account termination

17.1. We reserve the right to suspend or terminate accounts at our discretion.

17.2. Violations of these terms may result in immediate termination.

17.3. You can delete your account at any time from Profile → Delete Account, or at our web deletion page.

17.4. Deletion does not affect obligations for completed services.

18. Changes to terms

18.1. We may update these terms at any time.

18.2. You will be notified of significant changes.

18.3. Continued use after changes constitutes acceptance.

18.4. Review terms regularly for updates.

19. Contact information